Refund Policy

PATHWIZZ PTE. LTD.

Last updated: 16.12.2025

This Refund Policy explains how refunds are handled for services provided by PATHWIZZ PTE. LTD. (“Company”, “we”, “us”, or “our”). By purchasing our services, you agree to this Refund Policy.

1. Nature of Services

PATHWIZZ PTE. LTD. provides custom software development and technology consulting services.
All services are:

• Digital and remotely delivered

• Customized based on client requirements

• Non-physical (no goods are shipped)

Due to the customized nature of our services, refunds are subject to the terms outlined below.

2. Eligibility for Refunds

Refunds may be considered only if:

• The request is submitted in writing

• The project has not been fully delivered

• The request complies with this Refund Policy

Refund eligibility depends on the stage of the project and work already completed.

3. Milestone-Based Refunds

Our services are delivered based on defined milestones.

• Work that has already been completed is non-refundable

• Any refundable amount will be calculated by deducting the value of completed work

• Time spent on analysis, planning, consultation, and development is billable and non-refundable once performed

4. Non-Refundable Items

The following are non-refundable:

• Fully delivered services

• Completed milestones

• Consultation sessions already conducted

• Custom development work already started

• Delays caused by client-side actions or missing information

5. No Refunds for Illegal or Prohibited Requests

No refunds will be issued if a refund request is related to:

• Illegal software

• Prohibited or unlawful activities

• Violation of our Terms of Service

• Misrepresentation of project intent

6. Refund Request Process

To request a refund, clients must:

• Contact us through official communication channels

• Provide a clear explanation for the refund request

• Allow reasonable time for review

Approved refunds will be processed using the original payment method.

7. Processing Time

• Approved refunds are processed within 7–14 business days

• Processing time may vary depending on the payment provider or financial institution

8. Chargebacks & Disputes

We encourage clients to contact us directly before initiating a chargeback or dispute.

Unauthorized chargebacks may result in:

• Immediate suspension of services

• Termination of the project

• Loss of refund eligibility

9. Currency & Fees

• Refunds are issued in the original transaction currency

• Transaction fees charged by payment providers are non-refundable

• Exchange rate differences are not the responsibility of the Company

10. Amendments

We reserve the right to update or modify this Refund Policy at any time.
Changes will be effective upon publication on our website.

11. Governing Law

This Refund Policy is governed by the laws of Singapore.

12. Contact Information

For refund-related inquiries, please contact us through the official contact details listed on our website.